Privacy Policy

1Information We Collect

When you submit your information through our forms or services, we may collect:

• Personal Identifiers: Your name, phone number, and email address
• Service Information: Details related to your inquiries, service requests, or purchases
• Communication Preferences: Whether you consent to receive text messages and other communications
• Location Data: Your service address and geographic location for installation purposes
• Demographic Information: Information required for eligibility verification (as permitted by law)

2How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide internet services and schedule installations
• Communications: To send service updates, promotional offers, and relevant information (if you consent)
• Customer Service: To respond to inquiries and provide technical support
• Business Operations: To improve our services, marketing efforts, and customer experience
• Legal Compliance: To comply with applicable laws and regulatory requirements

3Text Messaging Services

If you opt in to receive text messages from us:

• We may send promotional and informational texts about our services
• Message frequency may vary based on service updates and promotions
• Standard message and data rates may apply according to your carrier plan
• You may opt out at any time by replying STOP to any message
• For help, contact us at 585-326-5000

4Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us deliver communications, installation services, or technical support
• Legal Requirements: When required by law, regulation, court order, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Consent: When you have given explicit consent for specific sharing purposes

5Data Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it, including:

• Encrypted data transmission and storage
• Access controls limiting who can view your information
• Regular security assessments and updates
• Employee training on privacy and security practices

Important Note: While we use industry-standard security measures, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6Your Rights

You have the following rights regarding your personal information:

• Access: Request to see what personal information we hold about you
• Correction: Request corrections or updates to your information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information provided below.

7Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:

• The latest version will always be available on our website
• We will notify you of significant changes via email or text message (if you've consented)
• The "Last Updated" date will be revised to reflect when changes were made

8Contact Us

If you have questions about this Privacy Policy or how your information is handled, please don't hesitate to contact us:

Last Updated: January 2025